Baazex — Request Account and Data Deletion
This page explains how users of the Baazex mobile app and platform can request deletion of their account and associated personal data.
How to request account deletion
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1
Send an email to [email protected] from the email address registered on your Baazex account.
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2
Use this subject line: Account Deletion Request
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3
Include in your email:
- Full name
- Registered email address
- User ID / Account number (if available)
- A clear statement that you want your Baazex account and associated personal data deleted
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4
We will verify your identity and process your request.
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5
You will receive a confirmation email when the request is completed, or if we need more information.
What data is deleted
Where legally allowed, we delete or permanently deactivate:
- Account profile and login credentials
- Personal contact details linked to the account (such as name, email, phone number used for the account)
- App preferences and in-app profile settings
- Other personal data that is no longer required for legal or regulatory purposes
What data may be retained (and for how long)
As a regulated financial services firm, BAZ Capital Markets Ltd may be required to retain certain records after account closure, including:
- Trading records and transaction history
- KYC / identity verification documents
- Communications and account opening records required by applicable law
Such records may be retained for a minimum period required by applicable regulations (typically at least 3 years after termination of the business relationship, or longer if required by law). After the retention period ends, the data is securely deleted or anonymized.
Contact
For account deletion or privacy requests, contact: